I must change the temporary password

Symptom

After you type the username and password you were given, instead of fiscaldoo the Change password page opens, with the text “The password you received is temporary. Choose a new one to continue.” No menu opens until you choose a new one.

Message

Copied from the Portuguese demo database, with a new user created by the administrator with a password:

• In the browser, at the first login: the Change password page, with the fields Current (temporary) password, New password and Confirm the new password.

• If the current one is wrong:

  “The current (temporary) password is wrong. Type the one you were given.”

• If the new one and the confirmation do not match:

  “The new password and its confirmation are different. Type the same password twice.”

• If the new one is the same as the temporary one:

  “The new password is the same as the temporary one. Choose a different password: the one you were given was known to whoever created your user.”

• On a connection that is not the browser (for example, another program connecting to fiscaldoo through the external interface), login is refused while the password is temporary. The server's message, in English, is:

  “Your password is temporary: sign in on the web page, choose a new password, and then use the integration again (or use an API key).”

  In other words: your password is temporary; sign in through the web page, choose a new one and only then use the connection again (or use an API key). The simple login request of that interface only returns “false”, with no text. In the browser session, the refusal is in Portuguese (“Tem de alterar a palavra-passe temporária antes de fazer o que quer que seja.”, you must change the temporary password before doing anything else).

The Change password page opens in Portuguese and without error windows.

Verified causes

A password the administrator sets for a user is temporary, because whoever created it knows it. fiscaldoo refuses any other action until the person replaces it with one only they know. A password the person chose themselves is not temporary.

What to check

1. You are using the password you were given, with no extra spaces.
2. You are logging in through the browser: it is the only place where you choose the new one.

How to fix it

1. On the Change password page, type the password you were given in Current (temporary) password.
2. Type the new one in New password and repeat it in Confirm the new password. It must be different from the temporary one.
3. Click Change password.
4. fiscaldoo returns to the Login page. Log in with the new password.

If you use a connection from another program, which shows the English message above, first choose the new password in the browser and only then use the connection again, or ask the administrator for an API key.

Who does it: the user. If you lost the temporary password, the administrator sets another one, which will also be temporary.

Expected result

With the new password, your profile's menus open as usual. The temporary one stops working.

When to contact support

• The page asks for the change again after you chose a new, different password.
• None of the messages above explains the refusal.

Information to send

Follow How to ask support for help and what information to send, with the message on screen. Never send the password, neither the temporary one nor the new one.