How to read a system message and find the solution
A fiscaldoo message says what was refused, why, and what to do next. When it appears in a window, the operation was not done: nothing was saved or sent.
The parts of a message
Many fiscaldoo messages have three parts, in this order:
- What was refused, in the first sentence: “Only the Payroll Administrator can reopen a batch.”
- What happened: the reason for the rule. “What happened: reopening a closed batch changes the record of the period.”
- How to fix it (or How to correct it): what to do, often whom to ask. “How to fix it: ask a Payroll Administrator.”
Others are shorter and put everything in one sentence: “Your profile cannot issue payment notes: only Treasury and the accountant do.” Always read to the end: the last sentence is the one that says what to do.
The parts in italics in the messages quoted in this portal (a document number, a name, a date) change from case to case. The rest is the same as what you see on screen.
Where they appear
- In a window, when you click a button or save. It closes with Close. The No access window also has the Show technical detail link, to send to support.
- At the top of a document, as a permanent notice. For example, on an issued invoice: “Issued and signed document: it can no longer be changed. To correct it, issue a credit note.” This is not an error: it states the document's status.
- On the page itself, when something is turned off. For example, in Copilot: “The Copilot is off in this company. Ask the Fiscal administration profile to turn on the AI.”
How to find the solution in the portal
- Copy a sentence from the message, without the parts that change (the document number, the customer's name). For example “cannot go back to draft” or “Only the Fiscal officer can”.
- Type it in the portal search, at the top of the page.
- Open the troubleshooting article that appears. Each one starts with the same message, under Message, and gives the causes and what to do.
If the message talks about profiles or companies (“Only the … can”, “No access”, “is not one of the companies”), start with I do not have permission to do this operation.
What not to do
- Do not repeat the same operation several times hoping for a different result: the refusal is a rule, not a momentary failure.
- Do not try to get around the message (another account, a colleague with more permissions doing it for you without knowing what it is): several refusals are logged, and the rule exists for a legal or security reason.
- Do not take a photo of the screen to ask for help: copy the text. Text can be searched; a photo cannot.
When the message does not help
If the message does not say what to do, if the portal article does not solve it, or if a technical error in English appears, ask for help: How to ask support for help and what information to send.