I cannot cancel an issued delivery note

Symptom

A transfer already has an issued delivery note and, when you click Cancel and then Confirm, fiscaldoo refuses. Or you click Annul the guide and that is refused too.

Message

With the Billing profile:

“Your profile cannot annul a transport guide. What happened: transport guides belong to the Inventory profile (and the fiscal profiles), and the product's permission matrix does not give this action to the Billing profile. How to fix it: ask a user with Inventory access to do it, or ask the fiscal administrator to add that profile to yours.”

With the Fiscal officer profile:

“Transport guide "GT D26/4" cannot be cancelled like a normal transfer: it has been issued. To annul a guide use “Annul the guide”: it records the reason and is a separate operation. That button only appears to the Fiscal officer and Fiscal administration profiles: if yours is another, ask someone who has one of them to annul the guide.”

In Annul the guide, with the transport already started:

“Guide "GT D26/4" cannot be annulled: the transport started on 01/11/2026 10:39:33 and a guide is annulled only before the transport starts. Correct it with a return guide or another document.”

And with a reason that is too short, with the transport not yet started (once it has started, the refusal is the previous one, whatever the reason):

“Write why the guide is annulled (at least 10 characters): the reason is kept with the guide, the user and the date.”

Verified causes

• Cancelling the transfer is not the same as annulling the delivery note. An issued delivery note has a number and a signature. Cancel only works for a transfer without an issued note; the issued note is withdrawn with Annul the guide, which keeps the reason.
• Your profile does not have the button. Annul the guide only appears to the Fiscal officer and Fiscal administration profiles. With the Billing profile, a delivery note not yet communicated shows Print guide, Communicate to the AT, Register the AT code by hand and Cancel; a delivery note already accepted by the AT only shows Print guide and Cancel.
• The transport has already started. The delivery note's transport start date and time have passed. The GT D26/4 refusal shows this case.

What to check

1. On the transfer, the delivery note number (GT …) and the transport start date and time.
2. Whether the goods really left.
3. Your profile: do you see the Annul the guide button?

How to fix it

The transport has not started yet

With the Fiscal officer or Fiscal administration profile:

1. Open the transfer and click Annul the guide.
2. Read the window, which warns: “It cannot be undone.” Type the Reason, with at least 10 characters.
3. Click Annul the guide.

If you need a new delivery note, copy the transfer (⋮ menu, Duplicate), as the window says, and issue it: How to issue a delivery note.

Current limit: with the Fiscal officer profile, Duplicate is refused (“Failed to write field stock.move.scrap_reason_tag_ids …”). This is not the rule: ask the administrator for the copy and then issue the delivery note.

Who does it: Fiscal officer or Fiscal administration.

The transport has already started

The delivery note can no longer be annulled. Do what the message says: correct it with a return guide or another document. Pending validation by a certified accountant: which document is right in each case, after the transport has started.

Your profile does not have the button

Ask a user with the Fiscal officer or Fiscal administration profile to annul it. Give the delivery note number and the reason.

Expected result

The transfer becomes Cancelled and the only button left is Print guide. In the demo, GT D26/5 (transport start on 20/11/2026) ended up like this, with the reason kept. According to the window, the delivery note keeps its number and signature and now appears as “Cancelled”; if it was communicated automatically, the annulment is also sent to the Tax and Customs Authority.

When to contact support

• The Annul the guide button does not appear with the Fiscal officer profile.
• The transport start date is in the future and, even so, the annulment is refused because the transport has started.

Information to send

• The delivery note number (for example GT D26/5) and the transfer reference.
• The full text of the message, copied from the screen.
• The profile you logged in with and the approximate time.