“Your profile (Auditor) is read-only” appears
Symptom
When you save a change, the No access window opens and the change is not saved. In Contacts, the New and Actions buttons do not appear.
Message
Copied from the screen, when changing a contact's phone number and clicking Save, with the Auditor / statutory auditor profile. The name in quotes changes with the type of record:
“You do not have permission to change this record of “Contact”. Your profile (Auditor) is read-only: it consults everything and never creates, changes or deletes anything.”
Nothing was changed. An integration using a user with this profile gets the same rule in other words, obtained by a direct call, without clicking:
“You are not allowed to create contacts: your profile (Auditor) is read-only. The Auditor can consult contacts but never create, change or delete them, so that the audit trail stays reliable. If a contact needs to change, ask a user with accounting or sales permissions to do it.”
“You do not have permission to create “Product”.
Your profile (Auditor) is read-only: it consults everything and never creates, changes or deletes anything.”
Verified causes
The user has the Auditor / statutory auditor profile. This profile is for consulting data without being able to change it, so that what the auditor saw is still what is there. The fields of a record may look editable. The refusal only appears when you save.
What to check
- Who the user is. The sentence states the profile.
- Whether the person really is an auditor or received this profile by mistake: Settings › Users & Companies › Users, open the user, Profile tab.
How to fix it
- You are an auditor: the message is correct. Leave the record without saving. If some data is wrong, ask whoever handles that data to correct it.
- You need another profile: an Administrator changes it in the user's Profile tab, as in How to give each user the right profile.
- You need to gather the documents for an audit: see How to prepare the auditor's package.
Expected result
With another profile, the change is saved. With the auditor profile, consulting still works.
When to contact support
- The user does not have the Auditor / statutory auditor profile and the sentence appears.
For other profile refusals, see I do not have permission for this operation.
Information to send
Follow How to ask support for help and what information to send, with the full sentence and the name of the screen.