“Only Fiscal Administration can…” appears

Symptom

An operation that undoes a closing or changes a company rule is refused with a message that names Fiscal administration.

Fiscal administration is a fiscaldoo access level, not the Tax and Customs Authority (AT). The message does not come from the AT and nothing was sent.

Message

Examples copied from the demonstration database in Portuguese:

• With the Certified accountant profile, when reopening the 2025 fiscal year, already closed (through the integration; on screen, reopening is not available to this profile):

  “Only Fiscal Administration can reopen a fiscal year.”

• With the Accountant profile, on the Copilot screen:

  “The Copilot is off in this company. Ask the Fiscal administration profile to turn the AI on.”

Verified causes

Fiscal administration is the last level of the PT Localization — Invoicing, accounting and tax levels field and includes the previous ones (Invoicing, Accountant, Certified Accountant / Fiscal Manager). It holds the operations that undo what another profile closed or that change rules for everyone, for example reopening a closed fiscal year and switching on AI for the Copilot. No value of the Profile field gives it: the administrator has it, and someone else only has it if the administrator gives it in Advanced settings. For the Certified accountant profile, reopening is refused (message above) and the Copilot shows the same warning “Ask the Fiscal administration profile to turn the AI on.”.

What to check

1. Whether the operation is really needed. Reopening a closed fiscal year allows entries again in a year that has already been declared: decide this with the certified accountant before asking for it.
2. Who in the company has the Fiscal administration access (the administrator always has it). The administrator sees it on each user's form, in Advanced settings, group PT LOCALIZATION.

How to fix it

• Ask the administrator to do the operation, or someone with the extra Fiscal administration access. This access is given to few people, on purpose.
• If the task becomes yours: the administrator chooses Fiscal administration in PT Localization — Invoicing, accounting and tax levels, in Advanced settings. The Profile tab does not have this level: How to give each user the right profile.

Who does it: the administrator, or whoever has the extra Fiscal administration access; the administrator is the one who gives that access.

Expected result

Done by someone with Fiscal administration, the operation goes through and is recorded in that person's name.

When to contact support

• The message appears for a user with Fiscal administration chosen in Advanced settings.

Information to send

Follow How to ask support for help and what information to send, with the fiscal year or the record concerned and the full message.