“…a company you do not work in” or “It may belong to another company” appears
Symptom
You have access to more than one company. An operation in one of them is refused with a message that mentions “a company you do not work in”, or with a message saying “It may belong to another company”. In a Company field, the other company does not even appear: the list replies “No records”.
Message
Examples copied from the Portuguese demo database, with users who have access to both companies and only “Empresa Demonstração, Lda” selected in the selector:
- On screen, with the Payroll Processor profile, in Payroll › Declare › Monthly declaration to the Social Security: in the Company field, typing “Empresa Teste Portugal” gives “No records”.
- Through the integration, with the same profile, when preparing the monthly return of “Empresa Teste Portugal (COMMUNITY)”, the integration receives:
“You do not have permission to create this record of “Create the Social Security declarations of a month”. It may belong to another company: check the company selected at the top of the screen. This area is for: Payroll Processor, Payroll Administrator, Declarations submitter, Administrator. Ask the administrator to give you the profile you need.”
- Through the integration, with the Certified Accountant / Fiscal Manager profile, when requesting a series for “Empresa Teste Portugal (COMMUNITY)”:
“You cannot create a series for a company you do not work in. Switch to that company in the company selector (or ask an administrator for access) and repeat the operation.”
Nothing was created or sent. In this message, the “This area is for” list includes the profile the user already has: the cause is the company, not the profile. The No access window with the same sentence appears on screen to those who do not have the company: that case is in “Access to unauthorized or invalid companies.” or “No access” appears on a document of another company.
Opening a link from another company
When you open, through a link, a document of another company you have access to, the document opens and that company becomes also ticked in the selector. The name at the top right does not change: it is still the first company.
New documents are created in the company at the top right. In the demo, with the Billing profile and only “Empresa Demonstração, Lda” selected, the link to an invoice of “Empresa Teste Portugal (COMMUNITY)” opened the invoice and left both companies ticked. Through the integration, with the same two companies ticked, a new invoice started in “Empresa Demonstração, Lda”.
Verified causes
The company selector, at the top right, shows the companies you have access to. Each operation only works in the ticked companies, and Company fields only offer those. If the record's company is not ticked, fiscaldoo refuses and nothing is created or sent.
What to check
- Open the selector, at the top right, and see which companies are ticked. The name shown at the top is the company where new documents are created.
- Check whether the record's company appears in the list. If it does not, you do not have access to it: “Access to unauthorized or invalid companies.” or “No access” appears on a document of another company.
How to fix it
- Click the company name, at the top right.
- Tick the box of the record's company and click Confirm (it appears with Discard when you change a box). To work only in that company, click its name instead of the box: fiscaldoo switches to it straight away.
- Repeat the operation.
Who does it: the user.
Before creating, issuing or communicating a document, check the name at the top right. A certified document issued in the wrong company can no longer be changed: I cannot change an invoice already issued.
Expected result
The company is ticked in the selector and the operation goes through.
When to contact support
- The company is ticked in the selector and the message persists.
Information to send
Follow How to ask support for help and what information to send, with the companies ticked in the selector, the record's company and the full message.