“Only the Payroll Administrator can…” appears
Symptom
In payroll, an operation is refused with a message that names the Payroll Administrator. Whoever sees it usually has the Payroll Processor or HR manager profile.
Message
Example copied from the demonstration database in Portuguese, with the Payroll Processor profile, when reopening the batch “Salários de setembro de 2026”, already paid (through the integration):
“Only the Payroll Administrator can reopen a batch. What happened: reopening a closed batch changes the record of the period. How to fix it: ask a Payroll Administrator.”
With the HR manager profile, when saving the form of a new employee, “Only the Payroll Administrator can change the accounting class of a worker. …” appears: How to create an employee's form explains what to do.
Verified causes
The Payroll PT — Processing levels field in Advanced settings has the options None, Payroll Processor, Submit payment files and Payroll Administrator. Submit payment files does not include the processor and does not help in this case. The processor prepares and calculates the month. The administrator holds what touches what has already been closed or the company's accounting, such as reopening a batch or changing an employee's accounting class. Human Resources (the HR manager profile) handle the employee forms and the contracts, but not the accounting side.
What to check
- Whether the operation is really needed. Reopening a batch that has already been paid changes the record of the period: confirm first with whoever closes the payroll.
- Who in the company has Payroll Administrator.
How to fix it
- Ask the Payroll Administrator to do the operation.
- If the task becomes yours: the database administrator chooses Payroll Administrator in Payroll PT — Processing levels, in Advanced settings on your form. The Profile tab only gives Salary processor: How to give each user the right profile.
Who does it: the Payroll Administrator; or the database administrator, who gives the profile.
Expected result
Done by the Payroll Administrator, the operation goes through and is recorded in their name.
When to contact support
- The message appears for a user with Payroll Administrator in Advanced settings.
Information to send
Follow How to ask support for help and what information to send, with the batch or the employee concerned (no personal data beyond the name) and the full message.