How to change the place of unloading of a delivery note already communicated

What is it for?

Once issued, a delivery note (transport document) cannot be freely edited: each change has its own entry in the Actions menu. This one is for the place of unloading: if the customer asks for delivery at another address before the goods leave, fiscaldoo changes the place on the delivery note, keeps the old place, the new one, the reason and who made the change, and communicates the change to the Tax and Customs Authority (AT).

When to use it?

• The delivery note is issued and transport has not yet started (the time in Start of the transport has not yet passed).
• Transport has already started, the delivery note was communicated by the software and the goods are going somewhere else: issue the additional transport document.
• It only changes the delivery address. If the customer refuses the goods on delivery, see How to record goods not accepted by the recipient. If the person receiving changes, use Actions › Change the recipient, which is not covered here.

Where to find it?

Billing › Invoice › Transport guides, open the delivery note and click Actions › Change the place of unloading.

Before you start

• Your profile is Certified accountant. The Fiscal officer also has the entry. With the Billing and Accountant profiles, the delivery note's Actions menu only has Cancel and, with access to the Inventory app, also Validate and Print.
• The delivery note is issued and communicated: How to issue a delivery note and get the AT code. In the example, GT D26/5 for Padaria Aurora, Lda, with the start of transport on 05/11/2026 08:00, Communicated and Communicated by “Web service”.
• The new place exists as a contact, with an address. If it does not exist, create it first: in Billing › Customers and items › Customers, open the customer; in the Contacts tab, click Add and choose Delivery Address; fill in Name and the address, click Save & Close and then Save, on the customer's record. The address is only created with this last Save. In the example, the delivery address Loja da Foz, of Padaria Aurora, Lda: Avenida do Brasil, 200, Porto. Without an address, fiscaldoo refuses (see Common problems).

How to use it

1. Open the delivery note in Billing › Invoice › Transport guides. In the next window, the delivery note appears with the delivery's name (in the example, DEM/OUT/00013).
2. Click Actions and choose Change the place of unloading. The window shows the Current place of unloading.
3. In New place of unloading, choose the contact (in the example, Padaria Aurora, Lda, Loja da Foz). If the place is not in the list, Create and edit... opens the contact record: fill in the Address too, because without an address the change is refused.
4. In Reason, type why it changes (in the example, “O cliente pediu a entrega na Loja da Foz” – the customer asked for delivery at Loja da Foz).
5. Click Change the place of unloading. fiscaldoo first sends the change to the AT and only then changes the delivery note. The window closes, with no message.
6. To confirm it, open the Transport guide tab: Unloading place shows the new place, and the line of the change appears at the end of the AT communication block.

Expected result

• On the delivery note: GT D26/5 keeps its number, ATCUD and AT code. Unloading place changes to Padaria Aurora, Lda, Loja da Foz.
• On the printed delivery note: in Print guide, the Unloading place becomes Avenida do Brasil, 200, followed by “Changed on 04/11/2026 10:53:58” and the reason.
• At the AT: the change is recorded as a separate communication of the delivery note, apart from the initial communication. That is why Last AT communication still shows the delivery note's record. In the example, the response came from the AT simulator: in this demo there was no connection to the real AT.
• What does not happen: the change does not affect stock: the delivery in the example stayed Ready.

Transport has already started

With the delivery note communicated by the software and the time in Start of the transport already passed, the same window says: “Transport has already started: the Tax Authority no longer accepts this change and the delivery note stays as it was communicated. Article 4(8) of Decree-Law 147/2003 requires an additional transport document, on paper, identifying the change and the document changed: click “Issue the additional document” and print it. The software does not communicate it to the Tax Authority: article 4(11) requires it to be communicated by the 5th business day after the transport (use the Portal das Finanças).”

1. Fill in New place of unloading and Reason as above.
2. Click Issue the additional document. The Additional transport document opens, with the delivery note number, who made the change, the reason, the previous place and the new one.
3. Click Print. The PDF, numbered GT D26/5 / ALT 1 in the example, identifies the document changed, the ATCUD and the AT code. It says “This document accompanies the goods together with the altered document (RBC, art. 4.º n.º 8).”.
4. Make the communication on the Portal das Finanças, outside the product, as the window says.

The delivery note does not change: it keeps the AT code and the Unloading place with which it was communicated, and fiscaldoo sends nothing to the AT.

Important notes

• Delivery note communicated on the Portal das Finanças or by phone. fiscaldoo sends nothing to the AT and does not check the start of transport: the window does not offer the additional document, even when the start has already passed (seen on GT D26/1, communicated on the Portal), and the change is written on the delivery note. The change is only recorded on the delivery note: also make it through the channel the delivery note was communicated by.
• Delivery note without an AT code yet. The change is not sent, because there is no communication to change yet. In the example, GT D26/4 accepted it and it was only recorded on the delivery note.
• What the law says when the goods have already left. Goods in Circulation Regime (Regime dos Bens em Circulação) (Decree-Law 147/2003), art. 4(8): “Changes to the recipient or purchaser, or to the place of destination, occurring during transport, or the failure to accept the goods transported immediately and in full, require the issue of an additional transport document on paper, identifying the change and the document changed.” And paragraph 11: “The documents referred to in subparagraphs a) and b) of paragraph 6 and the changes referred to in paragraph 8 are communicated by electronic data transmission or, when issued under subparagraph e) of paragraph 1 of article 5, by entry on the Portal das Finanças by the 5th business day after the transport.”
• Pending validation by a certified accountant: which communications the paragraph 11 deadline applies to, and how the additional document is communicated on the Portal das Finanças.

Common problems

“The place of unloading can no longer be changed at the Tax Authority: transport has already started (code -13)”

• Symptom: the Invalid Operation window opens: “The place of unloading can no longer be changed at the Tax Authority: transport has already started (code -13). Nothing was changed. A change of recipient or destination during transport is recorded in an additional transport document on paper, which identifies the change and the document changed (Goods in Circulation Regime, article 4(8)). In the “Change the place of unloading” window, click “Issue the additional document”.”
• Cause: the window was open when the time in Start of the transport passed. fiscaldoo does not get as far as sending anything to the AT.
• What to do: close the window and open it again from Actions › Change the place of unloading. Follow Transport has already started.

“The new place of unloading is the same as the current one.”

• Symptom: the Invalid Operation window opens with this sentence.
• Cause: you chose the same contact that is already on the delivery note.
• What to do: click Close and choose the other contact.

“The destination change cannot be communicated: required data is missing (destination). Nothing was sent.”

• Symptom: the Invalid Operation window opens with this sentence.
• Cause: the chosen contact has no address. In the example, a contact with only a name.
• What to do: click Cancel, fill in the contact's street or city, and repeat.

“Some required fields are empty…”

• Symptom: when you click Change the place of unloading, “Some required fields are empty. Fill in the fields marked in red to be able to save.” appears.
• Cause: the New place of unloading or the Reason is missing.
• What to do: fill in the fields in red and click again.

I cannot find “Change the place of unloading” in the Actions menu

• Symptom: the delivery note's Actions menu does not have Change the place of unloading.
• Cause: your profile does not have the entry (Billing and Accountant do not), or the delivery note has not been issued yet.
• What to do: check that the delivery note has a number and ATCUD. If it has, ask someone with the Certified accountant profile for the change.